Our Right To Receive Quality Service From The IRS

While we may not like to deal with the IRS, we do have the right to receive quality service.  As taxpayers, it is important to know what our rights are to better enable the service we receive from the IRS

DID YOU KNOW:

Taxpayers have the right to:

  • Receive prompt, courteous, and professional assistance from the IRS.
  • Be spoken to in a way they can easily understand.
  • Receive clear and easily understandable communications from the IRS.
  • Speak to a supervisor about inadequate service.

Here are some things taxpayers can expect when working with the IRS:

Taxpayers can find answers to most tax questions on IRS.gov. Taxpayers can also contact the IRS directly by calling the number on the top right corner of all notices and letters.

  • IRS representatives will listen objectively. They will consider all relevant information.
  • The representative will answer questions promptly, accurately and thoroughly.
  • When collecting tax, the IRS will treat people with courtesy.
  • The agency usually only contacts taxpayers between 8 a.m. and 9 p.m.
  • The IRS won’t contact the taxpayer’s employer if the agency knows the employer doesn’t allow such contact.
  • The IRS won’t make aggressive phone calls that threaten arrest or prison.
  • The agency must provide the taxpayer with information about how to get help from the Taxpayer Advocate Service in all statutory notices of deficiency.
  • If someone is eligible for Low Income Taxpayer Clinic, the IRS will provide information about options for legal help.

Taxpayers can find answers to most tax questions on IRS.gov. Taxpayers can also contact the IRS directly by calling the number on the top right corner of all notices and letters.

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About the Author

Kay Sowa is a paralegal in the Trusts and Estates Group at Capehart & Scatchard, P.A. She is an IRS Enrolled Agent, an Accredited Estate Planner®, and a Certified Trust and Fiduciary Advisor. She oversees the trust and estate administration practice for the firm. She is an accomplished author and lecturer who has frequently spoken on behalf of a number of organizations including the National Business Institute and the Institute of Paralegal Education.

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